Cabin Crew Question and Answer Tips.

ได้เคยนำตัวอย่างเกี่ยวกับคำถามในการสัมภาษณ์เข้าเป็นลูกเรือ (Interview Question) ที่เป็นเพียงคำถามแล้วให้ไปนึกหาคำตอบ หรือค้นคว้าหาความรู้ มาตอบให้ถูกใจกรรมการกันเอง วันนี้ได้แนวคำตอบของบางคำถามมานำเสนอเป็นแนวทาง (ไม่ใช่คำตอบตรงๆ นะ แต่เป็นแนวทาง วิธีคิดในการตอบคำถามนั้นๆ ซึ่งผู้สมัครต้องไปเรียบเรียงเป็นคำตอบเอาเอง ให้เหมาะสมกับบริบทของตนเอง และสายการบินที่ไปสมัครเป็นลูกเรือด้วย) ต้องเข้าใจว่า ตอนเข้าไปรับการสัมภาษณ์นั้น เราจะเจอกรรมการสักกี่ท่าน แต่ละท่านมีสไตล์ในการตั้งคำถาม และชอบคำตอบในแนวไหน เป็นกันเองหรือเคร่งขรึม ทุกคำถามที่ออกมาจะฉับพลันทันที เหมือนกับว่าโยนก้อนหินทุ่มใส่เรา แล้วเราจะต้องตั้งรับสถานการณ์นั้นอย่างฉับพลันด้วย ถ้าเราไม่ได้เตรียมตัวมาก่อน แน่นอนใบ้กิน และคงคาดเดาได้ว่าต่อไปจะเกิดอะไรขึ้น

แน่นอนว่า “คำตอบของเรานั้นต้องมาจากความรู้ (ที่ได้ค้นคว้า ฝึกฝนมา) ประสบการณ์ในการฝึกงาน หรือทำงานอื่นๆ มาก่อนเป็นอย่างไร รวมทั้งความเป็นตัวตนของชนชาติที่ได้ซึมซับไว้ในตัวโดยธรรมชาติ” อย่างเช่น คนไทยที่ยิ้มแย้มทักทายเสมอ คนญี่ปุ่นที่นอบน้อมเป็นพิเศษ แนวคำตอบของคำถามที่นำมาเสนอนี้รวบรวมมาจากหลากหลายที่ ทั้งจากผู้ที่เคยเป็นกรรมการคัดเลือก จากบรรดาติวเตอร์ที่เปิดสอนการเตรียมตัวสมัครเป็นแอร์-สจ๊วต ลองอ่านดูแล้วนำไปฝึกฝน รวบรวมความรู้เพื่อนำมาเป็นคำตอบให้เหมาะสมกับตนเองครับ (ผ่านไปหนึ่งวันมีอีเมล์มาถาม “พี่ทำไมไม่แปลเป็นไทยล่ะ” โธ่ๆๆ น้องเวลาไปสอบต้องใช้ภาษาอังกฤษในระดับดี ถึงดีมากนะจ๊ะ ถ้าต่อจากบรรทัดนี้ไม่เข้าใจ ไม่รู้เรื่อง พี่ว่าน้องๆ ไม่ต้องไปสมัครแล้วล่ะ เข้าใจตรงกันนะครับ 😀 🙂 😛 )

Why do you want to be a cabin crew?

I know most of you will say that you love to travel, see the world for free, the money is good and so and so forth. But trust me, the interviewer has heard this a million times. So you must say something that stands out from the rest such as you love meeting people, experiencing different culture and places, enjoy serving people and feel satisfied if someone is happy with your service.

You are very passionate about flying and being a cabin crew is something that you have always wanted since young. You are very professional and have the capability to make it the best airline that everyone would love to fly whenever they want to travel.

What do you know about our airline?

To answer this question, make sure you do your research about the airline that you are applying as much as possible. Normally the airline’s website will have vast information. Study things like what is their history, who is the management team, their fleet, their destination, stock price or as much as your brain could hold. This will show that you are serious about joining them and not here just because there is an opening.

How do you handle stress?

Mention that by doing research online or by talking to your friend who are cabin crews, you understand that the nature of the job is a stressful one. Remain calm is advisable and if you are unsure, just follow the company standard operating procedure or guidelines. It is to give them an idea that you are able to turn any stressful event into positive ones. As for personal stress, you can mention whatever stress relief activities that suits you for example exercising, listening to light music going to the beach and etc etc.

What would you do if you are not successful this time?

Well you can say that being a cabin crew is your ambition since young and you will do whatever it takes to become one. You will analyze your mistakes (if you fail) during the interview and try to rectify or improve on it. You will not give up and continue to apply till you are successful.

Why should we hire you?

Again mention about whatever past experience that you have that are related to cabin crew. With your experience, you can definitely contribute and provide the highest level of service to the passengers
leaving a good impression on them. This way, more and more people will fly with that particular airline thus increasing their revenue and profits. For those of you have first aid experience, you can also highlight this. Key thing is to mention whatever positive you have about yourself which you can contribute to the airline.

Tell us about your hobbies?

I guess everyone has their own hobbies so this question is pretty straight forward. Just don’t mention anything which a cabin crew should not have such as telling them u love tattoo and wish you could do it on your whole body.

Do you like children?

When you fly, there will definitely be children on board. Some can be naughty and mischievous. Just mention that you love to be around children and it’s not a burden attending or to play with them so as to make sure that they are not disturbing other passengers or inflate an emergency vast accidentally. Say whatever you are comfortable when dealing with kids.

Tell us about your current or your previous job?

Whatever previous and current job that you have, just mentioned those that are related to cabin crew. They love to hear things like how you solve a problem in a team, committed to your job (you don’t change job often I assume) , how well you handle your colleague or customers, have leadership skills and etc etc. The goal here is to convince them that with your experience, it is useful and complement the role of a cabin crew.

What languages can you speak?

Pretty Straight forward again. Not only you will travel to different parts of the world but you will also have different nationalities on board. The more languages that you speak, it will definitely be an advantage for you.

Tell us the aircraft that we fly?

Just research on what kind of planes/aircraft they fly. Don’t be so ignorant,  for example telling them that you never even heard or know what is a Boeing or Airbus.

Why did you choose our airline and not others?

You can say that though being a cabin crew is your ambition and you do not mind working in any airline so long u achieve it. You can also say that you chose to apply that airline because it is one of the best around that region if not the world. Goal here is to show them that you are being hired by the best airline and have no intention to resign and join others. No airline or any company would like to train someone only to lose it to a competitor.

What is your weakness?

Don’t mention bad things which of course could jeopardize your chance of being selected like I am a heavy drinker or I hate talking to arrogant passengers. You can say things like for example, you are a very driven person and when you set a goal, you will do whatever it takes to achieve them. Like in preparation for this interview, you study so hard and spend so much time preparing that you neglect your love ones.
Notice how you turn negative thoughts into something impressive.

What is your strength?

This one is easy. Just say whatever good/positive things about yourself. Generally it is always the usual ones like you are a friendly person, you are willing to work hard, love working in a team and you are someone who is very patient.

If there is no more vegetarian meal, what would you do for a passenger that insists on veg meal?

Of course you don’t say no to a passenger immediately, just say that you will try to check if there is any crew meal or veg meals left in the premium section and more than willing to offer them.

Why do you think good grooming is important for a cabin crew?

Being a cabin crew is not just about serving passengers. You are a front line staff and by being presentable, you give a good image and impression to both yourself and to the airline that employs you. No one would love someone who is messy to attend to them. Besides, by looking good, you will be more confident about yourself.

Can you work long hours?

Easy question and of course it is a big yes. Even if you fly short sector, you may fly up to 6 sectors per day and if you are a long haul crew, it can be as much as over 20+ hours.

How do you adapt to changes?

Well you can say that you are a very flexible person and by changing is one way to improve one’s life. Working as a cabin crew is no longer a 9-5 job where u work and see the same people daily. Every flight is different and trust me, you will face all sorts of challengers. Since you travel to many places, some food may not be your liking but we still have to eat right? In order to overcome all these, we need to be adaptable to whatever circumstances we encounter.

What would you do if someone disagrees with you?

You can say that you will try to understand what the problem is and find a win win solution and most importantly, compromise. Some airlines like Emirates hires cabin crew from more than a hundred
nationalities and there are definitely bound to be disagreement due to culture and different upbringing. There is a saying that it is better to find a friend than create an enemy. Makes life easier and I am sure you will agree with me.

What do you dislike most in your current job?

You can say that you prefer to have different experience and exposure instead of just working 9-5 Monday to Friday environment which is boring. You are someone who is adventurous and like to try new things in life.

Name 3 cities that we fly to?

Again do your homework on their destination as this is a bonus question.

What is your biggest achievement?

This is a personal question and I will leave it to your own experience. Just say whatever achievement that you have achieved in your life or for example you successfully being shortlisted among all the qualified candidates.

How do you feel about being away most of the time?

It is the job nature as a cabin crew (depending on which airline you join) that you will be away for a number of days or miss important event. Mention that you are all prepared and willing to sacrifice. On a positive note, once you are a very senior crew, you can apply to have a ground non flying position such as cabin crew manager or instructor.

Why do you think teamwork is important?

Working as a team is not a choice but a necessity when it comes to a cabin crew job. Teamwork will definitely make things work faster and more efficient. I am sure you heard about the saying “ Two head are better than one “. Flying a 747 for example, there are as many as 14-17 crew members on board serving 400+ passengers. Sometimes it can be a short sector and you have to finish your service before the captain put the seat belt sign on and ready to land. You can see how important teamwork is now to finish everything up and prepare the aircraft for a safe landing.

If you were to do a task with someone would you chose a strong person or weaker?

You can say that you do not mind anyone whether they are weak or strong. If they are a weak person, you will lend your support and if it is a strong one, you may give more ideas as to make that particular task a successful one. No one is perfect in this world and it is how we work and complement each other to achieve the task with flying colours.

Name 3 things a passenger expects from a cabin crew?

Again this is a easy question. Before you answer, put yourself as a passenger and in their shoes. I am sure you want someone to be polite, courteous, friendly and to attend to whatever your request
professionally.

What types of passenger do you like to serve?

Say that you have no preference in any kind of passengers that you serve whether they are good or bad. Being a cabin crew, you need to be an all rounder as we are prepared to meet all sort of people.

Are you a fast learner?

Since you love flying, you are more willing to learn and absorb things faster. Just mention that you are flexible person and can adapt to changes easily.

How well prepared are you for this interview?

Mention all the research you have done for example reading online (well you did download this tips online, did you!!), any website or magazine regarding the airline that your are applying, talking to their current staff or anything which is related to the airline.

Why should we take you over other candidate?

You believe that everyone is different and have their own personality and capability. However with your past experience and interest, you will perform your job better and have an edge over other candidates.

What do you see yourself 5 years from now?

Say that in 5 years time, you see yourself as a senior cabin crew and would be willing to transfer and share your knowledge to new crew joiners. You would continue to learn and improve as life is a continuous learning journey.

What types of articles in the newspaper that are of interest to you?

You can say things that interest you are especially those that are related to airline, cabin crew or just about anything on aviation. This is to show them your interest and passion. When you work in something you love to do, it is never a job anymore. Otherwise, you will be dragging yourself each time you go to work. You read all the way till here,I believe you are passionate about being a cabin crew.

What do your parents/love ones think about you becoming a cabin crew?

You can say that they are very supportive and will be happy and proud of you when you achieve your dream as a cabin crew.

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